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Why Buy From Medequote?

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Carrier Customer Service

At Medequote we service what we sell, but from time to time you may need to make direct contact with your insurance carrier due to Hippa and Privacy laws. If you need to find a provider just click below your carrier for access to their online provider finder. If you need to contact the carrier directly the contact numbers are also listed below. You can always contact us at 800-391-7469 if you need any assistance. We are the Ilinois Health insurance experts!

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 A Healthy Dose of Innovation!

Questions About Your Plan?

If you have a question about your plan, you can reach a customer service representative at the toll-free number listed on your ID card. These trained specialists can provide general plan information, answer questions about your specific plan, check the status of a claim, provide information on network doctors and check if a certain provider is part of our network.

Online Provider Finder

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Since 1892, Assurant Health has had a strong tradition of innovation, service, financial stability and integrity. It has been a vital part of the downtown Milwaukee, Wisconsin community since 1900. The company draws on this history to successfully respond to changes and challenges in the business environment with customer-focused products and services.

If you are an existing Assurant, Time, John Alden, or Fortis Health customer:

Written inquiries may be sent to Assurant Health, P.O. Box 624, 501 West Michigan, Milwaukee, WI, 53201-0624.

To reach us by phone, please call 1-800-800-1212.
Hours 7:30 a.m. to 5 p.m. CST, Monday through Friday

You may also reach us by fax at 414-224-0472.

Online Provider Finder

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Your customer service representative is your advocate at Blue Cross and Blue Shield of Illinois. Their primary focus is to help you understand your medical benefits and to assist you should a problem arise.

For personalized care, you can reach your representative by calling the number printed on the back of your Blue Cross and Blue Shield of Illinois identification card, consult your employer?s benefits representative or drop us an email.

Depending on your employer, you may not receive coverage for all the benefits listed below. Please check your benefits materials to determine your specific benefits.

Product/Services	Description	Phone Number
HMO Illinois/Blue Advantage HMO
	HMO Hotline	(800) 892-2803
	HMO Blue USA (away from home urgent care)	(800) 810-BLUE
	Walgreen's Healthcare plus (mail order pharmacy refills)	(800) Rx-Refill
	Mental Health Network: Physician Care Network	(800) 939-6333
	All other members	contact your PCP
	Chemical Dependency Network: Physician Care Network	(800) 939-6333
	All other members	(800) 346-3986
	BlueExtras (American Specialtyıı Health)	(877) 320-2746
	EyeMed Vision Care	(866) 273-0817
	TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program	(866) 484-2020
BlueChoice (POS)
	BlueChoice (POS)	Call the toll free number on the back of your ID card
	EyeMed Vision Care Discount Program	(866) 273-0813
	TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program	(866) 484-2020
PPO
	PPO	Call the toll free number on the back of your ID card
	Out-of-Area BlueCard PPO Providers	(800) 810-BLUE (2583)
	EyeMed Vision Care Discount Program	(866) 273-0813
	TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program	(866) 484-2020
Prescription Drug Unit
	Prescription Drug Unit	(800) 423-1973
Individual & Family Products
	Under 65 New Enrollment	(800) 654-7385
	Under 65 Customer Service	(800) 538-8833
	Medicare Supplement	(800) 624-1723

Online Provider Finder

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If you have any questions, contact World's Customer Service Department at 800-786-7557 between 7:30 a.m. and 5 p.m. (Central Standard Time), Monday through Friday. For your convenience, you may leave a message on our answering service, which is available 24 hours a day, seven days a week. Your call will be returned within 24 hours, or during the next business day.  (Agents - you may also contact our Marketing Department at 800-995-9010.)

Online Provider Finder

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For all your customer service inquiries you can contact us by email or by phone.

All email responses will be answered within 24 hours during Monday - Friday. Please send us your request at cservice@celtic-net.com and include your name, policy number and phone number to expedite a reply.

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By phone:

Please refer to the appropriate telephone number below for customer service. You must be a member of a Humana plan to receive assistance.

Commercial Members 1-800-4-HUMANA

All Medicare Claims 1-800-457-4708

All Medicare Premium Billing and Enrollment 1-800-992-2551

By mail:

Corporate Office Address

Humana Inc.
500 West Main Street
Louisville, KY 40202

Online Provider Finder